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Recent reviews

Mka hoss

Mka hoss

Rated 1 out of 5 stars

I would have given zero stars if that was possible. My experience with arriva service in Birmingham has been awful. I used bus 110 towards hospital for medical appointment with my elderly mother who is a wheelchair user in March 2026. Once the bus stopped at the bus stop I asked a driver to open a wheelchair ramp to get on board. An Asian driver waved his hand in declining way. I asked again if he was not going to open the ramp for her to board. He said to just enter. I struggled from the pavement to lift up a wheelchair with her onto the bus. At the last stop he declined again and I had to get her out on a wheelchair with no assistance at all. I nearly dropped the wheelchair as he parked it diagonally away from the pavement. Someone said '' oh careful'', yet he did not do anything. I took photos submitted a complaint to Arriva- no follow up after their supposed ''investigation''. This is disgusting of the driver to deny basic equality right for a disabled 82 year old passenger and of the company as well. This is the first time I experienced such low standard and uncultured behaviour of a driver as well as from this national organisation. Shame! The overall level of public transport companies and drivers in Birmingham falls into depression level. I have not received a formal apology for my mother or myself since. The bus ticket process have been increased by those companies while all what passengers with ticket experience is smoking, vaping or this kind of offences while on board while you pay for backboneless addicts to travel free at the cost of your increased bus ticket prices and total ignorance for such junkie attitudes from the drivers. Having recently moved from the South UK I can’t believe Birmingham is a part of the UK instead of third world countries! Over there a bus driver wouldn’t even move until a person without a ticket would leave the bus.